Marco has been appointed team leader of a committee that will develop a new process for submitting expense claims. He wants to ensure that his team avoids groupthink. What should he do?
A) Choose team members with similar backgrounds.
B) Develop systematic procedures for the team to follow.
C) Demand that his team make decisions quickly.
D) Make sure his team knows what outcomes he favors.
Question 2
Which of the following is a difference between subtle sales messages and direct sales messages?
A) Subtle sales messages are never included in adjustments, whereas direct sales messages are always included in adjustments.
B) Subtle sales message include persuasive arguments, whereas direct sales messages do not include persuasive arguments.
C) Subtle sales messages have a good chance of being read, whereas direct sales messages might not be read at all.
D) Subtle sales messages discuss goods or services already bought, whereas direct sales messages include statements about related merchandise.
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