When writing a message offering constructive criticism to a ...

[lracut11]

When writing a message offering constructive criticism to a business, the writer's intent should NOT be
 a. to inform management about changes that need to be made.
  b. to assure a better experience for future clients.
  c. to get even when bad service has been rendered.
  d. to include only specific facts that can be verified.

Question 2

A management plan is a minor part of the business plan.
  Indicate whether the statement is true or false

[bigcheese9]

Answer to Question 1

C

Answer to Question 2

FALSE