Select any two of the obstacles included in the reading and ...

[pepyto]

Select any two of the obstacles included in the reading and include the following information on each: (1 ) Briefly explain the obstacle, (2 ) tell why it is considered an obstacle to communication, and (3 ) give at least one example of the obstacle.
 
  What will be an ideal response?

Question 2

If you had a friend with high trait anxiety, what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.
 
  What will be an ideal response?

[Anton]

Answer to Question 1

There are a variety of obstacles discussed in the text, including anxiety (situational or trait), technology, vague instructions, jumping to conclusions, bypassing, starting conversations, and sexual harassment. Communication obstacles create problems for both managers and employees. Examples may vary.

Answer to Question 2

Trait anxiety (communication apprehension) stems from internal feelings that a person brings to a communication situation. Trait anxiety is different from state (situational) anxiety. Trait anxiety is both learned and inborn. Many techniques help manage trait anxiety. Most require professional help. One approach is to use positive imagery, which helps with both kinds of anxiety, and is easy to use. This method requires imagining success and has been used successfully for years in sports, music, and theater. With this technique visualizing needs to be done with as much detail and clarity as possible. Additional methods include systematic desensitization (relaxation with deep breathing) to relax; cognitive restructuring of self-talk to identify irrational thoughts; skills training to identify goals, behaviors and skills to meet the goals;