Renee and Lisa are discussing ways in which their company's ...

[Awilson837]

Renee and Lisa are discussing ways in which their company's turnover can be reduced. Renee thinks that the employees can be retained by increasing internal promotions. Lisa thinks that the employees can be retained by increasing their salaries. Renee wants to express her disagreement with Lisa in a tactful way. Which of the following spoken statements would best help her do this?
 
  A. You are wrong, Lisa, because our company pays its employees much more than othercompanies.
 B. Your ideas will not work, Lisa, because our employees are already satisfied with their pay.
  C. Your point of view certainly has merit, Lisa, but I have doubts because our company's payalready exceeds industrial standards.
 D. Your idea will fail to reduce employee turnover, Lisa; you should already know that our company pays the most in the industry.

Question 2

Which of the following is NOT a practice that an effective leader should adopt?
 
  A. Talking as little as possible to draw more opinions and ideas of the participants
  B. Allowing participants to disagree tactfully with one another
  C. Making negative comments when a participant puts forth an impractical idea
  D. Including only those people who have direct inputs to the results of the discussions

[Ddddd]

Answer to Question 1

C
Your point of view certainly has merit, Lisa, but I have doubts because our company's pay
already exceeds industrial standards is the statement that would best help Renee express her
disagreement with Lisa's opinion. In selling your point of view, you will find the Yes, but . . .
technique is more effective; in other words, acknowledge the other person's point of view and
show your respect for it.

Answer to Question 2

C
Making negative comments when a participant puts forth an infeasible idea is not an effective
practice that a good leader would adopt. Negative comments discourage participation and
should, therefore, be kept to a minimum and presented so tactfully that they do not discourage
others from making suggestions.