Renee and Lisa are discussing ways in which their company's turnover can be reduced. Renee thinks that the employees can be retained by increasing internal promotions. Lisa thinks that the employees can be retained by increasing their salaries. Renee wants to express her disagreement with Lisa in a tactful way. Which of the following spoken statements would best help her do this?
A. You are wrong, Lisa, because our company pays its employees much more than othercompanies.
B. Your ideas will not work, Lisa, because our employees are already satisfied with their pay.
C. Your point of view certainly has merit, Lisa, but I have doubts because our company's payalready exceeds industrial standards.
D. Your idea will fail to reduce employee turnover, Lisa; you should already know that our company pays the most in the industry.
Question 2
Which of the following is NOT a practice that an effective leader should adopt?
A. Talking as little as possible to draw more opinions and ideas of the participants
B. Allowing participants to disagree tactfully with one another
C. Making negative comments when a participant puts forth an impractical idea
D. Including only those people who have direct inputs to the results of the discussions
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