In which of the following situations is it most appropriate for ...

[go.lag]

In which of the following situations is it most appropriate for an employee to explain his or her manager's delay to a visitor who has an appointment with the manager?
 
  A. When the manager is delayed at another meeting
  B. When the manager is going to be late to work
  C. When the manager is late returning from lunch
  D. When the manager is meeting an unsolicited visitor at the appointed time

Question 2

Jenny, the receptionist at an organization, is talking to a visitor. The visitor would like to meet one of the senior executives but does not have an appointment. Jenny decides that a senior client support executive is most likely to be able to help the visitor. When she conveys the message to the executive, he says he is happy to meet the visitor immediately. Assuming that the visitor's name is Wilson Matthews and the executive's name is Peter Rogers, which of the following is the best way for Jenny to introduce them?
 
  A. Mr. Rogers, please meet our respected visitor.
  B. Mr. Rogers, this is Wilson Matthews.
  C. Mr. Matthews, this is Mr. Rogers.
  D. Wilson this is Peter.

[flannelavenger]

Answer to Question 1

A
When a manager is delayed at a meeting, the employee should explain the reason for the
delay to a visitor. It is important to protect the privacy of both the manager and the
organization by being discreet in your comments to visitors.

Answer to Question 2

B
The best way for you to introduce Wilson Matthews and Peter Rogers is by saying Mr.
Rogers, this is Wilson Matthews. It is important to present a visitor to your staff member by
introducing the visitor to the host first.

[go.lag]

Excellent

[helenmarkerine]

TYSM