Author Question: As a representative of an organization, a basic procedure for receiving a visitor is making ... (Read 44 times)

Themember4 · **on:** Jun 23, 2018

As a representative of an organization, a basic procedure for receiving a visitor is making conversation about the organization's business or personnel with the visitor.

Indicate whether the statement is true or false

Question 2

In a business environment characterized by limited contact with external customers, an employee addressing a customer by name will cultivate a negative customer-service image.

Indicate whether the statement is true or false

Jordin Calloway · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

FALSE
As a representative of an organization, a basic procedure for receiving a visitor does not
include making conversation about the organization's business or personnel with the visitor.
Protect the privacy of both your manager and your organization by being discreet in your
comments to visitors.

Answer to Question 2

FALSE
In a business environment characterized by limited contact with external customers,
addressing a customer by name will help cultivate a positive customer-service image.
Employees should get to know the customers and what is important to them without being
intrusive.