If you receive a claim letter threatening legal action against ...

[BrownTown3]

If you receive a claim letter threatening legal action against the company you are working for, which of the following actions would be most appropriate for you to take?
 
  A. Replying to the letter in a negative tone
  B. Granting an adjustment irrespective of whether the claim is allowable or not
  C. Notifying your supervisor and the company's legal department
  D. Ignoring the letter and keeping the issue from the company's management

Question 2

Derek placed an order for seven electronic circuits for his project, but only two were delivered on the specified date. A week later, the remaining five circuits had still not arrived, prompting Derek to write a claim letter to the seller. Which of the following should Derek avoid when writing the claim letter?
 
  A. Providing all the details about the transaction in chronological order
  B. Suggesting the kinds of solution that Derek would consider acceptable
  C. Starting the letter with a threatening or insulting statement
  D. Checking if it is the supplier's fault or the shipping company's fault

[cadimas]

Answer to Question 1

C
If you receive a claim letter threatening legal action against the company you are working for,
notifying your supervisor and the company's legal department would be most appropriate.
Whenever legal action is even remotely possible, you should notify someone in authority.

Answer to Question 2

C
Derek should avoid starting the letter with a threatening or insulting statement when writing the
claim letter. The goal of the claim letter is to get the missing merchandise, to correct the billing
error, or to return the damaged goodsin other words, to get results, not to accuse, to lay
blame, to threaten, or to demand.

[BrownTown3]

Excellent

[dantucker]

TYSM