Answer to Question 1
In internal communication, a person's tone may be friendly and informal. As an employee, you
must assess a situation and use the most appropriate tone. In external communication, a
person's tone is often more polite and formal. Using the right tone in external communication is
more challenging than using the right tone in internal communication because you are
representing your company as well as yourself.
Answer to Question 2
Communication not only links members of a certain department but also serves as a vital link
between people in different departments. In a company, each department functions as a
spoke in a wheel; all the spokes are needed for the wheel to function properly. If several
spokes are missing, broken, or not aligned properly, the wheel becomes wobbly and
eventually will break. Upward communication is communication with people who rank above
you, such as your boss or instructor. Lateral or horizontal communication is communication
with people who are at the same rank or level as you your co-workers or classmates, for
instance. Downward communication is communication with people who rank below you, such
as the people you might manage at work. The direction your communication flows at any given
time will influence how you communicate the words you use and the method you choose.
Not only does good communication make a company operate efficiently, it also creates a
sense of unity a team spirit and a striving for common goals among employees.
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