Discuss the following communication principle: Use a courteous ...

[cool]

Discuss the following communication principle: Use a courteous and sincere tone. Explain how to achieve this tone and what to avoid. Include examples to illustrate your discussion.

Question 2

How can you achieve a confident writing style?

[Liddy]

Answer to Question 1

The message must indicate that the writer is sincere (genuine). Messages that appear to be insincere can damage a working relationship with the reader and can destroy goodwill. Platitudes (trite, obvious statements) should be avoided because they imply a condescending attitude. If the statement is obvious, this should be implied indirectly. Offensive expressions, such as you failed to and you surely don't expect should be avoided to ensure a courteous tone. Exaggeration, obvious flattery, and expressions of surprise or disbelief should be avoided. (Examples will vary.)

Answer to Question 2

Believe that your explanation is complete, that your request is reasonable, or that your decision is based on sound logic. Use language that instills confidence and avoid language that undermines confidence. For example, avoid the phrases I hope and if you agree. Furthermore, writers should avoid being overconfident, because this tone sounds presumptuous or arrogant.

[cool]

Gracias!

[at]

Excellent