This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What is the difference between using a direct or an indirect approach to bad news? A) The use of ... (Read 126 times)

SAVANNAHHOOPER23

  • Hero Member
  • *****
  • Posts: 542
on: Jun 23, 2018
What is the difference between using a direct or an indirect approach to bad news?
 
  A) The use of a buffer statement
  B) The order of the bad news and explanations
  C) The level of detail
  D) The discussion of alternatives
  E) The close of the message

Question 2

In the context of the ACE process, the ________ questions help you develop what to say in a bad-news message whereas the ________ questions focus on how to say it.
 
  A) composing; analyzing
  B) analyzing; composing
  C) composing; evaluating
  D) evaluating; composing
  E) analyzing; evaluating


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

ansleighelindsey

  • Sr. Member
  • ****
  • Posts: 364
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: B
Explanation: B) The only difference between the two organizations is the relative order of the bad news and the explanation. Either organization may make use of a bufferan introductory sentence or paragraph that softens the bad news.

Answer to Question 2

Answer: B
Explanation: B) The analyzing questions help you develop what to say in a bad-news message; the composing questions focus on how to say it. After you have determined what you want to say in your message, asking yourself some of the composing questions will help you determine how best to actually say it.


SAVANNAHHOOPER23

  • Member
  • Posts: 542
Reply 2 on: Jun 23, 2018
:D TYSM

daiying98

  • Member
  • Posts: 354
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

In 2012, nearly 24 milliion Americans, aged 12 and older, had abused an illicit drug, according to the National Institute on Drug Abuse (NIDA).

Did you know?

Between 1999 and 2012, American adults with high total cholesterol decreased from 18.3% to 12.9%

Did you know?

Calcitonin is a naturally occurring hormone. In women who are at least 5 years beyond menopause, it slows bone loss and increases spinal bone density.

Did you know?

The longest a person has survived after a heart transplant is 24 years.

Did you know?

Warfarin was developed as a consequence of the study of a strange bleeding disorder that suddenly occurred in cattle on the northern prairies of the United States in the early 1900s.

Competition can be (a) direct, or (b) indirect interaction among individuals of the same or differen Competition can be (a) direct, or (b) indirect interaction among individuals of the same or differen
Difference between.... Difference between....
Ischemic compression (i.e., direct pressure) to a trigger point in the trapezius muscle. Ischemic compression (i.e., direct pressure) to a trigger point in the trapezius muscle.
Indirect percussion Indirect percussion
Dosage Calculations: A Multi-Method Approach, 2nd Edition Dosage Calculations: A Multi-Method Approach, 2nd Edition
Difference of Squares Difference of Squares
Video: Muscular System Animation

For a complete list of videos, visit our video library