Answer to Question 1
Answer: B
Explanation: B) Communicators often wonder whether they should avoid email or text messages for delivering bad news and instead talk to their audience in person or on the telephone. Most experts agree that, when possible, a face-to-face conversation is usually the best choice, especially when the bad news is serious.
Answer to Question 2
Answer: C
Explanation: C) communicators are more likely to be accurate, complete, and honest in email because they do not worry about being confronted by an angry audience. ,