Answer to Question 1
Answer: Your audience will be more receptive to your request if you compose the message from their perspective, not your own. In fact, this is true for all communication. Too often, writers and speakers focus on what they want or what is important to them, often organizing the communication to reflect their own thought process and needs. This I perspective is likely to confuse or bore the audience. By contrast, using a you perspective helps you think primarily about what your audience needs to know, the questions they may have about your request, and how they will benefit from your message. Taking a you perspective motivates your audience to respond positively to your request.
Answer to Question 2
Answer: True
Explanation: Your audience may perceive a handwritten note to be an even more meaningful expression of gratitude because a handwritten note can actually help you stand out in this era of overflowing electronic inboxes.
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