Author Question: What is the advantage of writing with a you perspective? A) A you perspective ensures that the ... (Read 107 times)

imanialler · **on:** Jun 23, 2018

What is the advantage of writing with a you perspective?

A) A you perspective ensures that the writer includes all important detail
B) A you perspective is shorter, and therefore easier to produce
C) A you perspective quickly identifies what the writer wants
D) A you perspective allows the writer to organize the message based on his or her own thought process
E) A you perspective motivates your audience to respond positively

Question 2

When making a claim by using online customer support, what information should be provided first?

A) Name and contact information
B) Statement of good will
C) A list of product defects
D) Reason for writing
E) Where item was bought and price

IAPPLET · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: E
Explanation: E) Using a you perspective helps you think primarily about what your audience needs to know, the questions they may have about your request, and how they will benefit from your message. Taking a you perspective motivates your audience to respond positively to your request.

Answer to Question 2

Answer: D
Explanation: D) Companies deal with many claim messages each day, and readers need to find the main point quickly, followed by a short explanation of the reason.