What is the advantage of writing with a you perspective? A) A ...

[imanialler]

What is the advantage of writing with a you perspective?
 
  A) A you perspective ensures that the writer includes all important detail
  B) A you perspective is shorter, and therefore easier to produce
  C) A you perspective quickly identifies what the writer wants
  D) A you perspective allows the writer to organize the message based on his or her own thought process
  E) A you perspective motivates your audience to respond positively

Question 2

When making a claim by using online customer support, what information should be provided first?
 
  A) Name and contact information
  B) Statement of good will
  C) A list of product defects
  D) Reason for writing
  E) Where item was bought and price

[IAPPLET]

Answer to Question 1

Answer: E
Explanation: E) Using a you perspective helps you think primarily about what your audience needs to know, the questions they may have about your request, and how they will benefit from your message. Taking a you perspective motivates your audience to respond positively to your request.

Answer to Question 2

Answer: D
Explanation: D) Companies deal with many claim messages each day, and readers need to find the main point quickly, followed by a short explanation of the reason.

[imanialler]

Gracias!

[nanny]

TYSM