Customers who make requests for claims or adjustments tend to be ...

[Diane]

Customers who make requests for claims or adjustments tend to be more emotionally involved in the outcome of the request.
 
  Indicate whether the statement is true or false.

Question 2

To successfully sue for defamation, what must be proven?
 
  A) The language used was purposely abusive.
  B) The language injures the person's reputation.
  C) The information was accurate and fact based.
  D) Anger or malice was the inspiration for the message.
  E) The message was approved by the company's legal advisors.

[smrerig]

Answer to Question 1

Answer: TRUE
Explanation: Customers who make a claim or request an adjustment tend to be emotionally involved, so the indirect approach is usually the better choice when you are denying such a request.

Answer to Question 2

Answer: B
Explanation: B) To successfully sue for defamation, the aggrieved party must prove (1) that the statement is false, (2) that the language injures the person's reputation, and (3) that the statement has been communicated to others.