When preparing a message of condolence, which of the following ...

[elizabeth18]

When preparing a message of condolence, which of the following sets of principles should the writer follow?
 
  A) Short, simple and sincere
  B) Short, timely and appropriate
  C) Simple, sincere and appropriate
  D) Sincere, direct and timely
  E) Direct, timely and short

Question 2

Which of the following routine messages is most likely to end up as part of an employee's permanent record?
 
  A) A letter of recommendation
  B) A congratulatory message
  C) A message of appreciation
  D) A message of condolence
  E) A message fostering goodwill

[Moriaki]

Answer to Question 1

Answer: A
Explanation: A) These messages can feel intimidating to write, but they don't need to be. Follow these three principles: short, simple, and sincere. You don't need to produce a work of literary art; the fact that you are writing sends a message that is as meaningful as anything you can say.

Answer to Question 2

Answer: C
Explanation: C) An important leadership quality is the ability to recognize the contributions of employees, colleagues, suppliers, and other associates. Your praise does more than just make the person feel good; it encourages further excellence. A message of appreciation may also become an important part of someone's personnel file, so provide specific information wherever possible.

[elizabeth18]

Excellent

[bulacsom]

TYSM