Author Question: When preparing a claim message for which the answer is in question, you should a. use a deductive ... (Read 93 times)

nautica902 · **on:** Jun 23, 2018

When preparing a claim message for which the answer is in question, you should
a. use a deductive sequence.
b. use the first-person pronoun throughout.
c. always provide a comfortable way for the receiver to say no.
d. suggest benefits the receiver will derive from complying.

Question 2

It is unnecessary to apologize to customers for any inconvenience a problem.
Indicate whether the statement is true or false