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Author Question: When preparing a claim message for which the answer is in question, you should a. use a deductive ... (Read 96 times)

nautica902

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on: Jun 23, 2018
When preparing a claim message for which the answer is in question, you should
 a. use a deductive sequence.
  b. use the first-person pronoun throughout.
  c. always provide a comfortable way for the receiver to say no.
  d. suggest benefits the receiver will derive from complying.

Question 2

It is unnecessary to apologize to customers for any inconvenience a problem.
  Indicate whether the statement is true or false


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steff9894

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Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

F


nautica902

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Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

komodo7

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Reply 3 on: Yesterday
Excellent

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