When you expect the receiver of your claim message to agree with ...

[sdfghj]

When you expect the receiver of your claim message to agree with your claim, you should use the direct strategy.
  Indicate whether the statement is true or false

Question 2

You should open the valve slowly in order to gradually vent excess pressure is an example of an effectively worded imperative mood step in a set of instructions.
  Indicate whether the statement is true or false

[isabelt_18]

Answer to Question 1

True

Answer to Question 2

False

[sdfghj]

Thanks for the timely response, appreciate it

[raenoj]

YES! Correct, THANKS for helping me on my review