When writing persuasive claim or complaint messages, you should ...

[erika]

When writing persuasive claim or complaint messages, you should
 A) suggest that the receiver intentionally deceived you or intentionally created the problem.
 B) use a moderate tone.
 C) inform the reader that you will contact the Better Business Bureau if your claim is not granted.
 D) use a strong tone with accusatory language to demonstrate your dissatisfaction.

Question 2

When developing a claim message, you should
 A) close the message by clearly specifying what you want done.
 B) describe the problem without providing a long, detailed account of the issue.
 C) include copies of relevant materials.
 D) All answer choices are correct.

[gcook]

Answer to Question 1

B

Answer to Question 2

D

[erika]

Excellent

[elyse44]

Gracias!