Author Question: When writing persuasive claim or complaint messages, you should A) suggest that the receiver ... (Read 145 times)

erika · **on:** Jun 23, 2018

When writing persuasive claim or complaint messages, you should
A) suggest that the receiver intentionally deceived you or intentionally created the problem.
B) use a moderate tone.
C) inform the reader that you will contact the Better Business Bureau if your claim is not granted.
D) use a strong tone with accusatory language to demonstrate your dissatisfaction.

Question 2

When developing a claim message, you should
A) close the message by clearly specifying what you want done.
B) describe the problem without providing a long, detailed account of the issue.
C) include copies of relevant materials.
D) All answer choices are correct.