If the stakes are high for you or your receiver, use a(n) ...

[RRMR]

If the stakes are high for you or your receiver, use a(n) ________ to deliver negative information.
 
  A) direct approach
  B) irregular approach
  C) indirect approach
  D) topical approach
  E) persuasive approach

Question 2

Negative messages about business transactions are designed to
 
  A) confirm the customer's expectations.
  B) explain how you plan to resolve the situation.
  C) show the audience that whatever has happened, your company is not at fault.
  D) let the audience know which of your employees caused the problem.
  E) shield the company from liability, even if you must blame another organization.

[dlook33]

Answer to Question 1

Answer: C
Explanation: C) The indirect approach works best when the stakes are high for you or for the receiver.

Answer to Question 2

Answer: B
Explanation: B) In a transaction, the recipient is usually not very interested in the cause of the problem on your end. Instead, the recipient wants to know about how and when you can fix the situation.