Author Question: If you have strongly negative information to deliver as part of a positive message, you should A) ... (Read 94 times)

ishan · **on:** Jun 23, 2018

If you have strongly negative information to deliver as part of a positive message, you should

A) open with the negative information.
B) use the indirect approach.
C) put the negative information in a separate message.
D) apologize for having to spoil the moment.
E) put it at the beginning of the message.

Question 2

List the three major categories of common routine requests.

What will be an ideal response?

meryzewe · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: B
Explanation: B) When you don't think there is a simple way to satisfy your reader after you deliver negative news, it is best to resort to an indirect approach of delivering your message.

Answer to Question 2

Answer: The three major types of routine requests are (1) requesting information and action, (2) asking for recommendations, and (3) making claims and requesting adjustments.