« previous next »

Author Question: When using the indirect approach to deliver negative news, what does the message open with? A) ... (Read 62 times)

ericka1

  • Hero Member
  • *****
  • Posts: 544
on: Jun 23, 2018
When using the indirect approach to deliver negative news, what does the message open with?
 
  A) Neutral buffer
  B) Bad news
  C) Reasons for the decision
  D) Plan of action
  E) Positive statement aimed at maintaining a good relationship

Question 2

When delivering bad news to employees, which of the following would be the most appropriate channel of delivery?
 
  A) Social networking site
  B) Email
  C) In person
  D) Via telephone
  E) Formal written documents


djpooyouma

  • Sr. Member
  • ****
  • Posts: 325
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) The indirect approach opens with a buffer then builds up the reasons behind the bad news before presenting the bad news itself.

Answer to Question 2

Answer: C
Explanation: C) Selecting the right combination of medium and channel is critical. For instance, experts advise that bad news for employees be delivered in person whenever possible, both to show respect for the employees and to give them an opportunity to ask questions.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Blood in the urine can be a sign of a kidney stone, glomerulonephritis, or other kidney problems.

Did you know?

Interferon was scarce and expensive until 1980, when the interferon gene was inserted into bacteria using recombinant DNA technology, allowing for mass cultivation and purification from bacterial cultures.

Did you know?

Individuals are never “cured” of addictions. Instead, they learn how to manage their disease to lead healthy, balanced lives.

Did you know?

Cucumber slices relieve headaches by tightening blood vessels, reducing blood flow to the area, and relieving pressure.

Did you know?

Approximately one in three babies in the United States is now delivered by cesarean section. The number of cesarean sections in the United States has risen 46% since 1996.

Competition can be (a) direct, or (b) indirect interaction among individuals of the same or differen Competition can be (a) direct, or (b) indirect interaction among individuals of the same or differen
Negative feedback control of a regulated variable. Negative feedback control of a regulated variable.
A negative feedback loop. A negative feedback loop.
A rubber mallet used to deliver a force to an object without harming the surface. A rubber mallet used to deliver a force to an object without harming the surface.
Positive and negative selection during T-cell development. Positive and negative selection during T-cell development.
A. Open portable massage table on its side. B. Straighten out legs completely and check that leg ... A. Open portable massage table on its side. B. Straighten out legs completely and check that leg ...
Video: Types of synapses - electrical & chemical

For a complete list of videos, visit our video library