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Author Question: Briefly describe the elements of a negative message that uses the indirect approach. What will be ... (Read 64 times)

TVarnum

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on: Jun 23, 2018
Briefly describe the elements of a negative message that uses the indirect approach.
 
  What will be an ideal response?

Question 2

Encouraging additional communication in the close of a negative message
 
  A) is expected, even if you really don't want to discuss the matter any further.
  B) should be avoided unless you are truly willing to discuss the matter further.
  C) is appropriate for internal audiences, but never for external audiences.
  D) should be done only if you direct the audience to contact someone else.
  E) isn't a good idea, no matter what the circumstances may be.


sarajane1989

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: Begin with a buffer (a neutral statement that sets the stage for the bad news). Follow with the reasons for the bad news, then state the bad news as diplomatically as possible. Emphasize any good news and de-emphasize the bad. End with a positive, forward-looking statement that is helpful and friendly and tries to preserve goodwill.

Answer to Question 2

Answer: B
Explanation: B) When closing a negative message, manage future correspondence. Encourage additional communication only if you are willing to discuss the situation further. If you are not, avoid statements such as If you have further questions, please write.


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