A well-written buffer can A) trivialize the reader's concerns. ...

[SGallaher96]

A well-written buffer can
 
  A) trivialize the reader's concerns.
  B) divert attention from the problem.
  C) mislead the reader into thinking your message actually contains good news.
  D) indicate empathy with the audience.
  E) flatter the reader.

Question 2

One important goal of a buffer is to
 
  A) delay stating the bad news.
  B) establish common ground with your reader.
  C) make your reader wonder what the message is about.
  D) divert the reader's attention to a more pleasant subject.
  E) shift the blame to the reader or a third party.

[raenoj]

Answer to Question 1

Answer: D
Explanation: D) A poorly written buffer can trivialize the reader's concerns, divert attention from the problem, or mislead the reader.

Answer to Question 2

Answer: B
Explanation: B) A well-written buffer establishes common ground with the reader.

[SGallaher96]

Thank you

[raenoj]

No problemo