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Author Question: When including writing a buffer that includes information that is favorable to the reader, what type ... (Read 173 times)

geodog55

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on: Jun 23, 2018
When including writing a buffer that includes information that is favorable to the reader, what type of buffer is being used?
 
  A) Agreement
  B) Appreciation
  C) Good news
  D) Understanding
  E) Fairness

Question 2

How should a message that was developed using the indirect approach open?
 
  A) With a neutral buffer
  B) With an introduction to the writer
  C) With an apology for the news
  D) With reasons for the news
  E) With a statement of the news


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lcapri7

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) Sometimes a negative message contains both good news and bad news. In that case, stating the good news in the opening buffer starts the message on a more favorable note.

Answer to Question 2

Answer: A
Explanation: A) Messages using the indirect approach open with a buffer, a neutral, noncontroversial statement that is closely related to the point of the message but doesn't convey the bad news.


geodog55

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

tkempin

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Reply 3 on: Yesterday
Excellent

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