Author Question: When making a claim or requesting an adjustment, your close should A) clearly state how angry and ... (Read 21 times)

tfester · **on:** Jun 23, 2018

When making a claim or requesting an adjustment, your close should

A) clearly state how angry and disappointed you are.
B) explain the specific details of the problem.
C) request the specific action required to resolve the problem.
D) explain that you are planning to seek legal counsel.
E) suggest that you will probably take your business elsewhere.

Question 2

In requesting a sales report from a coworker, you should

A) use the indirect approach.
B) get straight to the point.
C) maintain a formal style and tone.
D) incorporate circular reasoning to justify your request.
E) copy the manager on the request.

yuyiding · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: C
Explanation: C) It is important to close by saying exactly what you require of your reader. Repeat yourself if necessary, but make sure you state your request completely. For example, you might write, As stated above, I am asking for full compensation for my lawn mower that you lost at your service center, an amount of 269.

Answer to Question 2

Answer: B
Explanation: B) Assuming getting you the sales report is a routine matter that the coworker should have no problem delivering, there is no need to launch into elaborate introductions or explanations for why you are making the request. Simply make the request as directly and briefly as possible using a polite tone. Make sure that you include all of the information your coworker needs to fulfill the request.