This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is the most appropriate opening for an adjustment message granting a claim? ... (Read 101 times)

WhattoUnderstand

  • Hero Member
  • *****
  • Posts: 517
on: Jun 23, 2018
Which of the following is the most appropriate opening for an adjustment message granting a claim?
 A) We are very sorry to hear that your meal with us did not meet your expectations.
 B) Thank you for your letter of November 16 describing your bad dining experience with us last weekend.
 C) Although we believe that the food we served last weekend was of the highest quality, we are willing to refund the cost of your dinner this time only.
 D) The enclosed check for 78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence.

Question 2

Which of the following is not a goal when writing adjustment messages?
 A) To gain the confidence of the customer
 B) To verify the honesty of the customer's claim
 C) To rectify the wrong
 D) To promote future business and goodwill


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

mmpiza

  • Sr. Member
  • ****
  • Posts: 354
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

B


WhattoUnderstand

  • Member
  • Posts: 517
Reply 2 on: Jun 23, 2018
:D TYSM

Perkypinki

  • Member
  • Posts: 339
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

There can actually be a 25-hour time difference between certain locations in the world. The International Date Line passes between the islands of Samoa and American Samoa. It is not a straight line, but "zig-zags" around various island chains. Therefore, Samoa and nearby islands have one date, while American Samoa and nearby islands are one day behind. Daylight saving time is used in some islands, but not in others—further shifting the hours out of sync with natural time.

Did you know?

The first monoclonal antibodies were made exclusively from mouse cells. Some are now fully human, which means they are likely to be safer and may be more effective than older monoclonal antibodies.

Did you know?

Drug-induced pharmacodynamic effects manifested in older adults include drug-induced renal toxicity, which can be a major factor when these adults are experiencing other kidney problems.

Did you know?

Hip fractures are the most serious consequences of osteoporosis. The incidence of hip fractures increases with each decade among patients in their 60s to patients in their 90s for both women and men of all populations. Men and women older than 80 years of age show the highest incidence of hip fractures.

Did you know?

Street names for barbiturates include reds, red devils, yellow jackets, blue heavens, Christmas trees, and rainbows. They are commonly referred to as downers.

Alternate sites that can be used to create a new opening (-ostomy) in the colon. Alternate sites that can be used to create a new opening (-ostomy) in the colon.
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Setup used to check the opening temperature of a thermostat. Setup used to check the opening temperature of a thermostat.
The opening and closing of voltage-activated sodium and potassium channels during the three phases ... The opening and closing of voltage-activated sodium and potassium channels during the three phases ...
Face cradle adjustment for comfort of receiver. Face cradle adjustment for comfort of receiver.
Video: Bone Growth and Remodeling

For a complete list of videos, visit our video library