A persuasive message for a claim or adjustment should appeal to ...

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A persuasive message for a claim or adjustment should appeal to the reader's sense of fair play, goodwill or moral responsibility.
 
  Indicate whether the statement is true or false.

Question 2

Describe key steps in writing a persuasive claim and request for an adjustment.
 
  What will be an ideal response?

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Answer to Question 1

Answer: TRUE
Explanation: Give your reader a good reason for granting your claim. Show how the individual or organization is responsible for the problem, and appeal to your reader's sense of fair play, goodwill, or moral responsibility.

Answer to Question 2

Answer: The key ingredients of a good persuasive claim are a complete and specific review of the facts and a confident and positive tone based on your right to be satisfied with every transaction. Begin persuasive claims by outlining the problem and continue by reviewing what has been done about it so far, if anything. The recipient might be juggling numerous claims and other demands on his or her attention, so be clear, calm, and complete when presenting your case. Be specific about how you would like to see the situation resolved.
Next, give your reader a good reason for granting your claim. Show how the individual or organization is responsible for the problem, and appeal to your reader's sense of fair play, goodwill, or moral responsibility. Explain how you feel about the problem, but don't get carried away and don't make threats. People generally respond most favorably to requests that are calm and reasonable. Close on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship.