Author Question: Which of the following is the most appropriate opening for an adjustment message granting a claim? ... (Read 76 times)

WhattoUnderstand · **on:** Jun 23, 2018

Which of the following is the most appropriate opening for an adjustment message granting a claim?
A) We are very sorry to hear that your meal with us did not meet your expectations.
B) Thank you for your letter of November 16 describing your bad dining experience with us last weekend.
C) Although we believe that the food we served last weekend was of the highest quality, we are willing to refund the cost of your dinner this time only.
D) The enclosed check for 78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence.

Question 2

Which of the following is not a goal when writing adjustment messages?
A) To gain the confidence of the customer
B) To verify the honesty of the customer's claim
C) To rectify the wrong
D) To promote future business and goodwill