Answer to Question 1
Answer: The closing for an effective routine request should request specific action, provide contact information, and express appreciation and goodwill.
Answer to Question 2
Answer: In a routine request message, state your request up front but don't be abrupt or tactless. Of course, don't be abrupt or tactless. Instead, use a tone that's respectful, not demanding. Assume your audience will comply, when they clearly understand the reason for your request. Finally, state precisely what you want.
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