Juran proposed a simple definition of quality: _____.
a. customer satisfaction
b. conformance to specifications
c. fitness for use
d. commitment to excellence
Question 2
All of the following are true about a cyclical pattern except
a. It is often due to multiyear business cycles.
b. It is often combined with long-term trend patterns and called trend-cycle patterns.
c. It usually is easier to forecast than a seasonal pattern due to less variability.
d. It is an alternating sequence of data points above and below the trend line.
