All of the following are goals of a quality program except
a. Adversarial relationship with regulatory agencies
b. Cost containment
c. Knowledgeable and well-trained employees
d. Safe work environment
Question 2
In a total quality program which of the following would be a role of an executive officer?
a. Understand how each task and process within the scope of work contributes to the organizational goal.
b. Understand how to standardize processes and procedures
c. Understand the interrelationships between errors, near-misses, corrective actions, and preventive actions
d. Understand the interrelationships between processes, services, customers, suppliers, and employees within their business model
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Sample client goals from the Wellness Massage Pyramid.
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