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Author Question: When a patient calls to confirm his appointment time, the medical assistant must chart this call in ... (Read 88 times)

cartlidgeashley

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on: Jun 25, 2018
When a patient calls to confirm his appointment time, the medical assistant must chart this call in the patient's medical record.
 
  Indicate whether the statement is true or false

Question 2

What is empathetic listening?
 
  What will be an ideal response?


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CharlieArnold

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Reply #1 on: Jun 25, 2018
Answer to Question 1

FALSE
Heading: Calls That Typically Require No Charting
Learning Objective: 8.8

Answer to Question 2

Empathetic listening is making direct eye contact with the patient, nodding, and keeping an interested facial expression.


cartlidgeashley

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Reply 2 on: Jun 25, 2018
Thanks for the timely response, appreciate it

alexanderhamilton

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Reply 3 on: Yesterday
Wow, this really help

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