Patient information can only be released with a signed ...

[ghost!]

Patient information can only be released with a signed authorization to release information form.
 
  Indicate whether the statement is true or false

Question 2

Imagine you are an office manager who has been handed a patient's chart in preparation for calling the patient regarding a complaint.
 
  The outside of the chart has a notation from a clinical staff member stating that the patient is impossible to please. How might seeing that notation affect the way you converse with the patient when you call him?

[joshbk44]

Answer to Question 1

False: A court order for medical records requires mandatory release of patient information.

Answer to Question 2

Seeing such a note may predispose the manager to assume the patient will be difficult or hard to satisfy. This predisposition may alter the way the manager approaches the call, and may actually prejudice the manager against the patient.

[ghost!]

Thanks for the timely response, appreciate it

[Joy Chen]

TYSM