Author Question: The office manager A) has authority over the physician. B) oversees only the administrative staff. ... (Read 91 times)

naturalchemist · **on:** Jun 25, 2018

The office manager
A) has authority over the physician.
B) oversees only the administrative staff.
C) should use her position of authority to reward her friends.
D) acts as liaison between employees and the physician.

Question 2

A personalized greeting
A) conveys an unprofessional environment.
B) builds trust and confidence.
C) should never involve touching the patient.
D) should always include calling the patient by his or her first name.