This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When handling problem calls, which of the following is NOT an appropriate action for the medical ... (Read 149 times)

Mr3Hunna

  • Hero Member
  • *****
  • Posts: 536
on: Jun 25, 2018
When handling problem calls, which of the following is NOT an appropriate action for the medical assistant to use in order to help the caller calm down?
 a. Listen to what is upsetting the caller.
  b. Immediately tell them how you can help them.
  c. Defuse the situation.
  d. Remain calm and in control.

Question 2

A variety of influences shape our thoughts and feelings about death and dying, including family, religion or spirituality, the media, society, and life experiences.
 a. True
  b. False
 Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

otokexnaru

  • Sr. Member
  • ****
  • Posts: 314
Reply #1 on: Jun 25, 2018
Answer to Question 1

b

Answer to Question 2

True


Mr3Hunna

  • Member
  • Posts: 536
Reply 2 on: Jun 25, 2018
:D TYSM

nguyenhoanhat

  • Member
  • Posts: 332
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Sildenafil (Viagra®) has two actions that may be of consequence in patients with heart disease. It can lower the blood pressure, and it can interact with nitrates. It should never be used in patients who are taking nitrates.

Did you know?

Computer programs are available that crosscheck a new drug's possible trade name with all other trade names currently available. These programs detect dangerous similarities between names and alert the manufacturer of the drug.

Did you know?

Adolescents often feel clumsy during puberty because during this time of development, their hands and feet grow faster than their arms and legs do. The body is therefore out of proportion. One out of five adolescents actually experiences growing pains during this period.

Did you know?

Eating carrots will improve your eyesight. Carrots are high in vitamin A (retinol), which is essential for good vision. It can also be found in milk, cheese, egg yolks, and liver.

Did you know?

Asthma occurs in one in 11 children and in one in 12 adults. African Americans and Latinos have a higher risk for developing asthma than other groups.

The phases and ionic basis of an action potential. The phases and ionic basis of an action potential.
Mechanisms of action of coagulation modifiers. Mechanisms of action of coagulation modifiers.
Technology In Action Complete Technology In Action Complete
Mechanisms of action of drugs to treat angina pectoris Mechanisms of action of drugs to treat angina pectoris
Mechanism of action of alkylating drugs Mechanism of action of alkylating drugs
linear programming problem, applying simplex method and sensitivity analysis linear programming problem, applying simplex method and sensitivity analysis
Video: Summation - defined, spatial, temporal & AP generation or not

For a complete list of videos, visit our video library