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Author Question: When handling problem calls, which of the following is NOT an appropriate action for the medical ... (Read 164 times)

Mr3Hunna

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When handling problem calls, which of the following is NOT an appropriate action for the medical assistant to use in order to help the caller calm down?
 a. Listen to what is upsetting the caller.
  b. Immediately tell them how you can help them.
  c. Defuse the situation.
  d. Remain calm and in control.

Question 2

A variety of influences shape our thoughts and feelings about death and dying, including family, religion or spirituality, the media, society, and life experiences.
 a. True
  b. False
 Indicate whether the statement is true or false



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otokexnaru

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Answer to Question 1

b

Answer to Question 2

True




Mr3Hunna

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Reply 2 on: Jun 25, 2018
Thanks for the timely response, appreciate it


ricroger

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Reply 3 on: Yesterday
Great answer, keep it coming :)

 

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