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Author Question: When handling problem calls, which of the following is NOT an appropriate action for the medical ... (Read 136 times)

Mr3Hunna

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on: Jun 25, 2018
When handling problem calls, which of the following is NOT an appropriate action for the medical assistant to use in order to help the caller calm down?
 a. Listen to what is upsetting the caller.
  b. Immediately tell them how you can help them.
  c. Defuse the situation.
  d. Remain calm and in control.

Question 2

A variety of influences shape our thoughts and feelings about death and dying, including family, religion or spirituality, the media, society, and life experiences.
 a. True
  b. False
 Indicate whether the statement is true or false


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otokexnaru

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Reply #1 on: Jun 25, 2018
Answer to Question 1

b

Answer to Question 2

True


Mr3Hunna

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Reply 2 on: Jun 25, 2018
Gracias!

shailee

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Reply 3 on: Yesterday
Excellent

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