This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When handling problem calls, which of the following is NOT an appropriate action for the medical ... (Read 150 times)

Mr3Hunna

  • Hero Member
  • *****
  • Posts: 536
on: Jun 25, 2018
When handling problem calls, which of the following is NOT an appropriate action for the medical assistant to use in order to help the caller calm down?
 a. Listen to what is upsetting the caller.
  b. Immediately tell them how you can help them.
  c. Defuse the situation.
  d. Remain calm and in control.

Question 2

A variety of influences shape our thoughts and feelings about death and dying, including family, religion or spirituality, the media, society, and life experiences.
 a. True
  b. False
 Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

otokexnaru

  • Sr. Member
  • ****
  • Posts: 314
Reply #1 on: Jun 25, 2018
Answer to Question 1

b

Answer to Question 2

True


Mr3Hunna

  • Member
  • Posts: 536
Reply 2 on: Jun 25, 2018
YES! Correct, THANKS for helping me on my review

phuda

  • Member
  • Posts: 348
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Nitroglycerin is used to alleviate various heart-related conditions, and it is also the chief component of dynamite (but mixed in a solid clay base to stabilize it).

Did you know?

Ether was used widely for surgeries but became less popular because of its flammability and its tendency to cause vomiting. In England, it was quickly replaced by chloroform, but this agent caused many deaths and lost popularity.

Did you know?

Atropine, along with scopolamine and hyoscyamine, is found in the Datura stramonium plant, which gives hallucinogenic effects and is also known as locoweed.

Did you know?

Pubic lice (crabs) are usually spread through sexual contact. You cannot catch them by using a public toilet.

Did you know?

Before a vaccine is licensed in the USA, the Food and Drug Administration (FDA) reviews it for safety and effectiveness. The CDC then reviews all studies again, as well as the American Academy of Pediatrics and the American Academy of Family Physicians. Every lot of vaccine is tested before administration to the public, and the FDA regularly inspects vaccine manufacturers' facilities.

Mechanism of action of microRNA (miRNA) Mechanism of action of microRNA (miRNA)
Headsets are ergonomically correct and allow the medical assistant or receptionist to use both hands Headsets are ergonomically correct and allow the medical assistant or receptionist to use both hands
Mechanism of Action of Immunosuppressants Mechanism of Action of Immunosuppressants
Badly burned exhaust valve. A compression test could have detected a problem, and a cylinder ... Badly burned exhaust valve. A compression test could have detected a problem, and a cylinder ...
Technology In Action Complete Technology In Action Complete
Problem Problem
Video: Sickle Cell Anemia

For a complete list of videos, visit our video library