When calling a patient to schedule an appointment, what should ...

[nautica902]

When calling a patient to schedule an appointment, what should the caller be prepared with?
 
  A. A potential diagnosis list
  B. The patient's bill
  C. Patient record and any instructions to be given to the patient
  D. A script to follow in talking to the patient

Question 2

Not speaking directly to a person is a common error when
 
  A. an interpreter is involved.
  B. someone is hard of hearing.
  C. speaking to a child.
  D. speaking to an adult.

[briseldagonzales]

Answer to Question 1

C.Patient record and any instructions to be given to the patient

Answer to Question 2

A.an interpreter is involved.

[nautica902]

Thanks for the timely response, appreciate it

[vickyvicksss]

Gracias!