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Author Question: ________ is by far the most common reason people develop emphysema, and it is also the most ... (Read 35 times)

asan beg

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on: Jun 25, 2018
________ is by far the most common reason people develop emphysema, and it is also the most preventable cause.
 
  a. Tobacco smoking
  b. Hereditary
  c. Obesity
  d. Depression

Question 2

What is the best way to disarm an angry caller?
 
  A. Remind the patient that shecannot speak to you in this manner.
  B. Ask the patient why she is angry.
  C. Tell the patient to call back when shecan be nice.
  D. Speak politely and remain calm.


akemokai

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Reply #1 on: Jun 25, 2018
Answer to Question 1

a

Answer to Question 2

D.Speak politely and remain calm.


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