The nurse on third shift is handing off clients to the nurse on ...

[nmorano1]

The nurse on third shift is handing off clients to the nurse on first shift. Which key element is most important for the third shift nurse to report during this handoff?
 
  A) The nurse reports, The client in room 312 continues to complain about a headache unrelieved by pain medication. I am awaiting a call from the physician for orders.
  B) The nurse reports on the clients in no apparent order of acuity or room number.
  C) The nurse reports, The client in room 315 received an enema at 2100.
  D) The nurse reports, The client in room 311 was transferred from 212.

Question 2

Handoff communication, the transfer of information during transitions in care such as during change-of-shift reports, includes an opportunity to ask questions, clarify, and confirm the information between sender and receiver.
 
  Which is the main objective for ensuring effective communication during a client handoff?
  A) To avoid lawsuits
  B) To make sure all documentation is done
  C) To facilitate quality improvement
  D) To ensure client safety

[soda0602]

Answer to Question 1

Answer: A

Change-of-shift reports may be written or given orally, either in a face-to-face exchange or by audiotape recording. The face-to-face report permits the listener to ask questions during the report; written and tape-recorded reports are often briefer and less time consuming. Reports are sometimes given at the bedside, and clients as well as nurses may participate in the exchange of information. Key elements of the change-of-shift report include: follow a particular order; provide basic identifying information for each client; provide a reason of admission for new and transferred clients, as well as a summary; include significant changes in a client's condition; provide exact information; report need for special emotional support; include current nurse or primary care provider-prescribed orders; and state clear and concise priorities of care and background information.

Answer to Question 2

Answer: D

Ineffective communication is the primary cause of sentinel events, making patient safety the primary objective of the handoff communication process. Handoff communication may be scrutinized during a lawsuit, but avoiding litigation is not a primary objective. Handoff communication may be verbal or written. Analysis of handoff communication may be a quality improvement criterion, not a primary objective. Effective communication is not intended for ease of use.

[nmorano1]

Wow, this really help

[cpetit11]

Gracias!