________ defines how the firm proposes to deliver a competitively ...

[brutforce]

________ defines how the firm proposes to deliver a competitively superior value proposition to targeted customers.
 a. Financial perspective
 b. Customer perspective
 c. Internal perspective
 d. External perspective
 e. None of the above

Question 2

When researchers want to draw a random sample of consumers or households, they often use
  ___________________ _, in which geographic areas and/or housing units are randomly selected and people within
  are approached for personal interview.
 Fill in the blank(s) with correct word

[juliaf]

Answer to Question 1

b

Answer to Question 2

area sampling

[brutforce]

Thanks for the timely response, appreciate it

[amandanbreshears]

YES! Correct, THANKS for helping me on my review