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Author Question: One study found it took 12 positive experiences to overcome one negative experience. Indicate ... (Read 44 times)

notis

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One study found it took 12 positive experiences to overcome one negative experience.
 
 Indicate whether the statement is true or false

Question 2

A study of European consumers found that it takes 12 positive experiences to overcome five negative ones, and that the cost of attracting a new customer is five times the cost of keeping an existing one.
 
 Indicate whether the statement is true or false



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Anna

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Answer to Question 1

T

Answer to Question 2

F




notis

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Reply 2 on: Jun 28, 2018
Excellent


lindahyatt42

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Reply 3 on: Yesterday
Gracias!

 

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