The SERVQUAL dimension that is typically noted as the most ...

[SGallaher96]

The SERVQUAL dimension that is typically noted as the most important by customers is the empathy dimension.
 
 Indicate whether the statement is true or false

Question 2

With secondary data, who incurs the expense of collecting it?
 a. The user of the secondary data
  b. The government
  c. No one - secondary data by definition is always free.
  d. Taxpayers.
  e. The original compiler of the information.

[soda0602]

Answer to Question 1

false

Answer to Question 2

e