The various parts played by contact personnel who perform dual ...

[bobypop]

The various parts played by contact personnel who perform dual functions of interacting with the firm's external environment and internal organization are referred to as:
 a. subordinate service roles.
 b. professional service roles.
 c. boundary spanning roles.
 d. challenge service roles.

Question 2

A weakness of focus groups has to do with how the results are:
 a. Interpreted.
  b. Gathered.
  c. Used.
  d. All of the above
  e. Both B and C are true.

[kjo;oj]

Answer to Question 1

c

Answer to Question 2

a

[bobypop]

YES! Correct, THANKS for helping me on my review

[tandmlomax84]

Thanks for the timely response, appreciate it