Author Question: In a ________ environment, such as ATMs or postal kiosks, the service environments are dominated by ... (Read 135 times)

xclash · **on:** Jun 28, 2018

In a ________ environment, such as ATMs or postal kiosks, the service environments are dominated by the customer's physical presence.
a. self-service
b. vertical service
c. remote service
d. saleable service

Question 2

Which of the following statements about depth interviews in NOT true?
a. They are used to conduct exploratory research.
b. They don't require a random sample.
c. They are usually informal.
d. They often yield a final, conclusive answer to the problem.
e. All of the above are true.