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Author Question: In a ________ environment, such as ATMs or postal kiosks, the service environments are dominated by ... (Read 172 times)

xclash

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on: Jun 28, 2018
In a ________ environment, such as ATMs or postal kiosks, the service environments are dominated by the customer's physical presence.
 a. self-service
 b. vertical service
 c. remote service
 d. saleable service

Question 2

Which of the following statements about depth interviews in NOT true?
 a. They are used to conduct exploratory research.
  b. They don't require a random sample.
  c. They are usually informal.
  d. They often yield a final, conclusive answer to the problem.
  e. All of the above are true.


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bigcheese9

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Reply #1 on: Jun 28, 2018
Answer to Question 1

c

Answer to Question 2

d


xclash

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Reply 2 on: Jun 28, 2018
Gracias!

ghepp

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Reply 3 on: Yesterday
Excellent

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