Discuss the reasons that consumers are particularly vulnerable to ...

[Chelseaamend]

Discuss the reasons that consumers are particularly vulnerable to ethical misconduct within the service sector.

Question 2

In the process of self-leadership, the _________ stage involves frequent comparisons of actual performance with periodic checkpoints.
 Fill in the blank(s) with correct word

[joewallace]

Answer to Question 1

Consumer vulnerability can be attributed to several sources, including:
 Services are characterized by few search attributes.
 Services are often specialized and/or technical.
 Some services have a significant time lapse between performance and evaluation.
 Many services are sold without guarantees and warranties.
 Services are often provided by boundary-spanning personnel.
 Variability in service performance is somewhat accepted.
 Reward systems are often outcome-based as opposed to behavior-based.
 Customers are active participants in the production process.



Answer to Question 2

assessment of performance and goal attainment